normally i do transaction online. Check schedule, make payment,reservation, cancelation and etc. I didnt visit citibank @ jalan ampang to make credit payment for like 2 years. Same goes to Air asia, i never walk to their sale office or call them to deal any business but in this case im in Tamparuli where internet is not available. So i have to call them to make some confirmation to my reservation.
I try and give-up many times before this but this time i have no option but to wait.
Some background : prior to this day, my sister has changed my flight date online (i try call them to change schedule but i give up after 13 minutes – so i call my sister and ask her to change online instead). But after making the online paymnet, the online system show the status is Pending.
So today, my intention to call them just to confirm whether i can take new flight schedule or i have to stick to my original plan.
Congratulation air asia, you’ve beaten Astro for the longest time i have to wait before hearing real human voice.
for the first 15 minutes, all i heard was
“All of our sales agents are still busy due to the current promotion” what promotion? why cant you anticipate? is that hard to see trend? bila promotion call increase, staff also increase lah..
i’ve complain to the sales agent, they said they’re supporting call from as far as Australia and that the reason the response take 20 minutes. Poor them will have to stand with angry customer. I didnt blame them, in fact i talk and complain nicely to them.it must be the system or the management.
time of call : 21/12/2008 17:13
call lasted for : 20 minute 32 seconds
p/s : the worst part is, the call center number is not a toll free number. (03-87754000)
im calling from Sabah to KL. Sh*t. not like berkira or something but this suppose to be free right? no? Let’s hope my celcom minute plan pulak didnt take border into equation when charging the minutes…
p/s2: most inovative company in the world? hmmm.. no comment. If they can pay a flight delay, can they rebate me for delay in this services? well everyone hate delay, not just those who wait for a flight.
update : seems like the whole asia is complaining. i’m linking some of the cream of blog entries here, do read ted earl – much more unfortunate than me :-
and last week Tony Fernandez sent a mass email to all his customer to apologize for this mishaps. i thought the email came with starbuck voucher or something, but NO. but come to think of it, if he really want to spare me and others a starbucks.. air asia will record a significant reduction in profit since there’s a lot vouchers need to be prepared. Teh tarik pun ok lah… lol..