Everyone please beware. This tactic is soo sleek. Honest to god i almost fell into their trap – luckily i didn’t have any card with AmBank.
Happened yesterday while im discussing with colleague. Suddenly i get a phone call from AmBank customer support.
No shit, the number is real from AmBank customer support
03-2XX88888. Once answered you will get a computer voice message which sounds like this :-
you have credit card transaction amount RMX,XXX pending your approval. Press 1 to approve, Press 3 to decline and Press 5 to speak to our customer support.
I’m panic. The automated computer voice is so real but when on earth i have credit card account with AmBank?. So i press 5 to let them know if my account exists it probably someone been using my identity for the card. Soon after that an operator answer your call and ask for your credit card number. Lucky for me, i dont have any account with AmBank so i ask them can they search my account through my IC. The dude over the line said OK they will check and call me later in 10 minutes. And they never call after that.
Today i make another call to the number, surprise! it connect me to the real Ambank customer support. When i tell my story the operator told me yesterday call is a phish call from someone to steal my credit card number.
I could not imagine what will happen if i really have a credit card with AmBank. Surely they will get my credit card number. CVV? Maybe not – but panic will make people might pass this information. So please spread this news dont ever pass your CVV number to the phone. In fact, bank would never ask for CVV number.
I wonder why only customer need to verify information when being contact by bank. My idea next is to challenge them to verify my information. How about that?